Question 1

What are credits and how do they work?

Accepted Answer

Credits are the currency you use to generate images and videos. Each generation type has a different cost: Restyle 2K costs 1 credit, Restyle 4K costs 2, Refurnish 2K costs 2, Refurnish 4K costs 3, and Video costs 4. Your plan includes a monthly credit allowance that renews each billing cycle.

Question 2

Do unused credits roll over to the next month?

Accepted Answer

No, credits reset each month with your billing cycle. We recommend using your full allowance each month to get the most value from your plan.

Question 3

Can I buy extra credits without upgrading my plan?

Accepted Answer

Not at the moment. If you consistently need more credits, we recommend upgrading to the next plan tier. We are exploring credit top-up packs for a future release.

Question 4

Can I edit or adjust a generation after it's created?

Accepted Answer

You can regenerate using the same source image with a different prompt or style — each regeneration costs credits as usual. We recommend experimenting with your prompt wording and being specific about materials, lighting, and furniture style for the best results.

Question 5

What if I'm not happy with a result?

Accepted Answer

Best practices for great results: use well-lit photos with minimal clutter, shoot from a corner to capture more of the room, avoid extreme wide-angle distortion, and write detailed prompts describing the style you want (e.g. 'Scandinavian living room, light oak floors, white linen sofa, natural light'). If a result isn't right, tweak your prompt and regenerate — small wording changes can make a big difference.

Question 6

Do photos need to be professional or can I use phone photos?

Accepted Answer

Phone photos work perfectly well. Just make sure the image is in focus, well-lit (natural light is best), and at least 512×512 px. Avoid heavy filters or HDR processing — the AI works best with natural-looking images.

Question 7

Can I use exterior or facade photos?

Accepted Answer

Ideavista is optimized for interior spaces. Exterior and facade photos may produce inconsistent results since the AI is trained primarily on indoor environments.

Question 8

Does the AI work with empty rooms or only furnished ones?

Accepted Answer

Both. Restyle works on any room — empty or furnished — by transforming the entire style. Refurnish specifically detects and replaces individual furniture pieces, so it needs at least some furnishings to work with. For empty rooms, keep in mind that the AI uses the room's scale and proportions to place furniture realistically.

Question 9

Can multiple team members use the same account?

Accepted Answer

Each plan includes a number of user seats (2 for Starter, 5 for Professional, unlimited for Enterprise). Each team member gets their own login — account sharing is not allowed. You can invite team members from the Settings page.

Question 10

Who owns the generated images and videos?

Accepted Answer

You do. All content generated through Ideavista belongs to you and your organization. You have full commercial rights to use, share, and publish your generations.

Question 11

Are my uploaded photos stored? For how long?

Accepted Answer

Source images and generated content are stored securely in your account for as long as your subscription is active. If you cancel, your data is retained for 30 days before being permanently deleted. You can also manually delete any image at any time.

Question 12

Is my data shared with third parties?

Accepted Answer

No. Your images and data are never shared with third parties, used for advertising, or used to train AI models. Your content stays private within your organization.

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